Episode 773
How ButcherBox Built an Award-Winning Loyalty Program (#773)
AI platforms are changing how customers discover brands.
Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you.
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Our guest today is Reba Hatcher, Chief Commercial Officer, ButcherBox. Launched in 2015, ButcherBox set out to do something deceptively simple: deliver high-quality, humanely raised meat and seafood directly to consumers who were tired of compromising at the grocery store. A decade later, the company is one of the central options of the American grocery shopping experience.
In this conversation we learn the answer to one big question: “what does loyalty look like for a brand whose business is subscription based? Reba talks about the development and launch of “Sizzle Society”, explaining how ButcherBox designed a loyalty program that fits the rhythms of a subscription business. The program has registered impressive results to date - a 2x ROI, near-universal opt-in, and a flagship experience, the Chef’s Table dinner series.
Hosted by Bill Hanifin
Show Notes
2) ButcherBox
3) Walk Through Fire (Book Reccomendation)
