#632: Behind the Scenes of Australia’s Favourite Loyalty Program… Plus a Special Edition

Phil Hawkins, a loyalty veteran with over 30 years experience in the loyalty industry and a well known leading loyalty personality in Australia. Expertise in coalition programs, working extensively with Flybuys in Australia over several stints, from its inception in 1993.  

With leading roles at National Australia Bank, Coles and Myer, Phil has loyalty experience including program design, all aspects of program operation, and specific experience in email and digital communication  

These days, Phil is a keen loyalty observer, commentator, writer and occasionally creating mischief on LinkedIn.

Hosted by Carly Neubauer 

Show Notes:

1) Phil Hawkins

2) The Loyalty Leap

3)Omnichannel Retail 

4) Flybuys