Episode 163

#163: Accor's Live Limitless Programme Focuses on Passion and Partnerships

Published on: 25th November, 2021

Accor Live Limitless (ALL) is a loyalty programme that spans 51 brands and almost 7,000 hotels across different customer segments at different price points, yet who share common needs and passions. 

With a vision to offer much more than simply a place to stay, ALL is focused on becoming a day to day companion for travellers as well as local communities, based on compelling partnerships and delighting each and every guest when they arrive in any Accor property. 

Isabelle Birem is the Senior Vice-President Loyalty at Accor Group, and she joins me in today's episode of "Let's Talk Loyalty" to share the challenges and opportunities of driving loyalty at such scale globally, ensuring staff and owners understand the power of the loyalty programme to drive their businesses forward and deliver on the brand promise for every guest. 

Isabelle shares the reasons behind their sports sponsorship with Paris St Germain and the "money can't buy" experiences this creates, as well as the innovative "double-dip" partnerships launched with Air France / KLM and Qantas.

This episode is sponsored by Valuedynamx ( Part of Collinson Group)

Show Notes: 

1) Isabelle Birem Senior Vice-President Loyalty at Accor

2) Accor Live Limitless 

Next Episode All Episodes Previous Episode

Listen for free

Show artwork for Let's Talk Loyalty

About the Podcast

Let's Talk Loyalty
“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals.

If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world.

Check out our website on: http://www.letstalkloyalty.com/

About your host

Profile picture for Paula Thomas

Paula Thomas

Paula Thomas is the Founder and CEO of Let’s Talk Loyalty and Loyalty TV

Paula Thomas is an award-winning podcaster who founded the “Let’s Talk Loyalty” podcast and business in 2019, and Loyalty TV in 2023.

She has over twenty-five years blue-chip marketing experience, including almost a decade leading consumer loyalty programmes in multiple sectors including telecommunications, the energy sector, banking and airline loyalty programmes.

She is from Ireland and lives in Dubai.

Paula is a former judge for the “International Loyalty Awards”, and the author of the book “Driving Loyalty in Convenience Retail”.

She holds an Executive MBA from Smurfit Business College, one of Ireland’s top universities, and is a “Certified Loyalty Marketing Professional”.