Episode 156

#156: Kimpton Hotels Loyalty Insights with Shirley King (Short Summary Show)

Published on: 2nd November, 2021

How do you differentiate one hotel brand in such an ultra-competitive industry? 

By focusing on authentic, heartfelt ideas and initiatives that go way beyond anything your guests ever expect.

This is just one of the insights I learned last year when I chatted with Shirley King who has over 25 years driving engagement and loyalty for Kimpton Hotels and IHG both at home in the USA and internationally.

Listen to hear how her instinctive loyalty mindset helped her create some of the industry's most iconic programs, as well as some of the ideas she was thinking through for the future to create even greater loyalty in a post-pandemic world. 


Show Notes: 

1) Let's Talk Loyalty Episode #47 - Shirley King IHG Rewards Club

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About the Podcast

Let's Talk Loyalty
“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals.

If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world.

Check out our website on: http://www.letstalkloyalty.com/

About your host

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Paula Thomas

Paula Thomas is the Founder and CEO of Let’s Talk Loyalty and Loyalty TV

Paula Thomas is an award-winning podcaster who founded the “Let’s Talk Loyalty” podcast and business in 2019, and Loyalty TV in 2023.

She has over twenty-five years blue-chip marketing experience, including almost a decade leading consumer loyalty programmes in multiple sectors including telecommunications, the energy sector, banking and airline loyalty programmes.

She is from Ireland and lives in Dubai.

Paula is a former judge for the “International Loyalty Awards”, and the author of the book “Driving Loyalty in Convenience Retail”.

She holds an Executive MBA from Smurfit Business College, one of Ireland’s top universities, and is a “Certified Loyalty Marketing Professional”.